When can you ship my order?
After placing order, we will ship out your order within 1-3 business days
How long can I get my order?
Taiwan: appx 1-3days Asia region: 4-7 days Other: 2-4 weeks
How to track my order?
Please log in to your account and go to the "Order History" page. There, you'll find your tracking number and can check your order status.
Do you ship internationally? How much is the shipping?
Yes! The shipping fee is calculated at checkout based on your location.
Customs & Taxs
We would like to remind you that shipping fees do not include any potential taxes or customs charges. These additional fees are imposed by the local government or customs authorities of the destination country or region.
Can I make adjustment to my paid order?
Yes! However, you'll need to email or message us within 12hrs after placing orders. We will not accept any changes or cancellations if the order has been placed over 12hrs. If you need to change the shipping address, please email or message us within 12hrs.
What is Biothane?
BioThane is a type of woven strap manufactured in the United States, characterized by its PVC coating, providing features such as waterproofing, odor resistance, durability, and ease of cleaning.
Is Biothane chew proof?
Similar to regular leashes, it may break if a puppy or dog is allowed to chew on it excessively. We recommend supervising your pet while using the leash and regularly checking its condition to ensure safe usage.
How do I clean and take care my Biothane gear?
Cleaning BioThane® is a breeze! Simply rinse it with water or a mild detergent, then air dry or wipe it dry. If the gear comes in contact with seawater, especially after beach activities, be sure to rinse it immediately with clean water to minimize hardware corrosion and wear.