PosiDog's collars, harnesses, and leashes are crafted with extremely durable hardware and materials. However, in very rare instances, there may be defects in the hardware or manufacturing.
Our warranty includes:
-Malfunction of hardware components.
-Manufacturing defects.
Our warranty does not cover:
-Damage caused by the dog's chewing, scratching, biting, etc.
-Color discrepancies due to different screen settings.
-Wear and tear on hardware.
We are committed to providing high-quality products. If you encounter any issues covered by our warranty during use, please do not hesitate to reach out to us. We will be happy to assist you.
As our products are custom-made to order, we regret to inform you that we do not accept returns or exchanges for non-defective items. Please carefully confirm the sizes before placing your order to ensure accuracy. We appreciate your understanding and cooperation.